7-Day Exchange Window
We take pride in the exceptional craftsmanship of every Alzor Couture silhouette. If you require a different size or wish to exchange for an alternative piece, we welcome exchanges within 7 calendar days from the date of recorded delivery.
Garment Eligibility for Exchange
To preserve hygiene and couture presentation, returned pieces must satisfy the following conditions:
- The piece must be completely unworn, unwashed, and free of perfumes, makeup marks, or alterations.
- All original designer brand tags, security ribbons, and protective accessories must remain intact and attached.
- The piece must be returned in its original Alzor Couture luxury packaging box.
Custom Fits & Bespoke Creations
Silhouettes tailored to individual custom measurements are created exclusively for your body contours. While custom pieces are non-refundable, our master tailors will gladly provide complimentary fit alterations to ensure perfection.
Damaged or Defective Deliveries
Every piece undergoes dual quality audits prior to dispatch. In the rare event an item reaches you with transit damage or a manufacturing flaw, please notify us within 48 hours of delivery with unboxing photographs or video at contact@alzorcouture.in or via WhatsApp at +91 8527144345.
Refund Processing
Approved refunds are credited directly back to the original source of payment (via Razorpay Live) within 5 to 7 business days following our atelier's quality inspection.